Common Questions

October 6, 2017

Here are the answers to the questions we get asked the most.

 

 

 

 What’s included in our date?

Your date is a surprise & it’s different every month! When we send you an at-home date, it will include games, fun activities, snacks, keepsakes, and more.

 

Every date also comes with a complete date guide, custom playlist, & conversation questions so you can get to know each other more.

 

 

 

How’s our date delivered?

When we send you an at-home date, we’ll ship it to you via Priority Mail.

 

What does Date Crate cost?

Date Crate starts as low as $45/month. We have plans that fit every couple. Check out our Subscription Collection page to pick the one that’s right for you.

 

 

 

 

When will our first date arrive?

Your dates arrive around the first week of every month. You’ll get your first date the month after you sign up. (Example: sign up anytime in June & you’ll get July’s date.)

 

 

 

 

Can we cancel anytime?

Yes! Monthly subscriptions can be cancelled at any time before your first/next renewal. If you subscribe to a 3- or 6-month plan, your cancellation will take effect prior to your next renewal, but you’ll still get the remaining dates that you’ve paid for on your plan.

 

How do you know what we like?

Magic. Really though—we’ll ask you a series of questions throughout the year to learn about our subscribers interests, personalities, likes, & dislikes. This helps us curate the perfect date.

 

Why the wait on my date?

We want to make sure that every Date Crate is an awesome experience for you. We take the time to work out the best date night itinerary, curate top quality items to go along with our plan, all so that we can send the perfect date to you each and every time.

 

 

 

 

Where is Date Crate available?

At this time, Date Crate is only available in Australia and New Zealand.

 

 

 

 

 

 

 

We hope we have answered some of your questions today but if you need anything else or have a question not addressed here, please feel free to contact our Customer Care team via email at customercare@datecrate.com.au.

 

 

 

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